by Jerry Garner,
When you are either starting up a new business or changing the process of how you conduct your already started business, there are many ways it can be done. Some processes are better than others as you are sure to find out. Even though they may take a little more time, developing these methods are worth it and will result in a better business process plan.
Every employee that you have is somehow involved in the process of your business because of the skills that they contribute. Decide who amongst these individuals are best to help in the making of the business process plan. Base your decisions on experience and knowledge of the area as some will have great working skills but not these other two qualities that are needed. Discuss developing a training program for every employee. Anyone who is not familiar with the processes that you business will be taking on must be trained to work in the business the same way. This way all of the employees will have the same knowledge base.
Develop a common goal for everyone to work towards and create ways to accomplish this. This generally means thinking of objectives that represent reference points along the way to achieve those goals. Many times this means changing workloads or positions, and even adding new ones and eliminating old ones. Create a system of workload management such as hiring a student to help with heavier workloads when they arrive. Write all of these plans down for each employee to read and obtain an appreciation for. In the written statement, make the objectives clear, measurable, realistic and acceptable. They should also be given a good time frame that doesn’t extend an individual’s abilities to a greater extent than what is possible. In the future, when an objective is reached, make a note of that as well and announce it.
Clearly state the people responsible for each activity, type of work and so on. Check that these individuals are taking account for their responsibilities. This review needs to be done regularly as it is easy for this type of thing to slip if the rules are relaxed. Deviations from the plan should be allowed in certain circumstances, but another plan should always be made. Evaluate the new business process plan regularly and make any adjustments either to the plan or to the actions taken if needed. Arrange for a way of receiving feedback from managers, supervisors, employees, and others regarding this process plan. Communicate with each other and make it understood that any comments whether positive or negative should be made known to a manager for the appropriate action to be taken.